At DOS Collection, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
Information We Collect
When you interact with our website, we may collect the following information:
Personal details such as your name, email address, phone number, and delivery address
Order and payment-related information (payment details are processed securely by third-party providers)
Technical data such as IP address, browser type, and device information for website optimization
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you regarding orders, inquiries, or customer support
Improve our products, services, and website experience
Send promotional updates (only if you choose to receive them)
Data Sharing
We do not sell or rent your personal data. Your information may only be shared with trusted third parties such as:
Payment gateways
Shipping and logistics partners
Technology and analytics service providers
All third parties are required to maintain confidentiality and data security.
Cookies
Our website uses cookies to enhance user experience, analyze traffic, and improve performance. You can manage or disable cookies through your browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.
Your Rights
You have the right to:
Access, update, or correct your personal information
Request deletion of your data, subject to legal and operational requirements
Opt out of marketing communications at any time
Changes to This Policy
DOS Collection reserves the right to update this Privacy Policy when necessary. Any changes will be posted on this page with immediate effect.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us through our website or official communication channels.
Submitting an application does not guarantee acceptance or reserve a booth. DOS EVENT may accept or decline applications at its discretion. A booking is confirmed only after written approval from DOS EVENT and receipt of the agreed deposit or payment.
1. Eligibility and authority
Vendors must hold a valid Trade License covering their proposed products or services and obtain any required permits. The business name must match the licence. The applicant must have the legal capacity and authority to represent the business and enter into this agreement.
All submitted information, documents, photos and links must be accurate and current. False or misleading information may result in rejection or withdrawal of acceptance.
1. Approved products and services
Vendors may display and sell only the products or services approved by DOS EVENT. Any additions or changes require prior written approval. Counterfeit, prohibited or unapproved products are not permitted. DOS EVENT may request further information or samples.
1. Booth allocation and use
The booth size, location, price and included facilities will be confirmed in writing before payment. Vendors must keep displays, stock and equipment within their allocated space and keep walkways, emergency exits and neighbouring booths clear.
Booths may not be shared, transferred or sublet without prior written approval from DOS EVENT.
1. Payments
Vendors must pay the full participation fee according to the amounts and deadlines stated in their booking confirmation.
If the remaining balance is not paid on time, DOS EVENT may cancel the booking and reallocate the booth without refunding the deposit, subject to applicable law.
1. Vendor cancellation and refunds
All payments made to DOS EVENT are non-refundable if the vendor cancels their participation for any reason, subject to applicable law. No-shows, late arrival or early departure do not qualify for a refund or credit.
1. Setup, operating hours and removal
DOS EVENT will provide setup, opening, closing and removal timings before the event. Vendors must complete setup before opening and keep their booths staffed and operating throughout the announced event hours.
Early dismantling is not permitted without approval. Vendors must remove all stock, equipment and waste by the stated deadline.
1. Booth appearance and cleanliness
Booths must be clean, tidy, safe and professionally presented. Structures and equipment must be stable, well maintained and free from visible damage or unsafe elements.
Vendors must maintain cleanliness throughout the event and leave the space in its original condition. Nothing may be attached to venue walls, floors or fixtures without approval.
1. Electricity, safety and compliance
Vendors must follow applicable laws, regulations, venue rules and event safety instructions. Electrical equipment and power requirements must be declared before the event. Additional equipment or electrical connections require approval.
Gas, open flames, heating equipment, smoke-producing items and the burning of bakhoor or incense require prior written approval from DOS EVENT and the venue.
Food and beverage vendors must hold the required approvals and comply with applicable food safety requirements.
1. Vendor responsibilities
Vendors are responsible for their staff, products, pricing, sales, receipts, customer complaints and applicable taxes.
Transport, loading, unloading, staffing and any equipment or services not included in the booking are the vendor’s responsibility unless otherwise agreed in writing.
1. Belongings and damage
Vendors are responsible for securing their cash, stock, equipment and personal belongings. Any loss, theft or damage must be reported immediately to event management.
Vendors are responsible for damage caused by themselves, their staff or their equipment. Any liability of DOS EVENT or the venue remains subject to applicable law.
1. Conduct and breaches
Vendors and their staff must behave respectfully towards visitors, other vendors and event staff and respect public decency and local customs. Loud music, disruptive promotions and activities outside the booth require approval.
DOS EVENT may require corrective action where a vendor breaches these terms. Serious or repeated breaches, unsafe conduct or disruption may result in suspension or removal from the event, subject to applicable law. DOS EVENT reserves the right to pursue remedies available under applicable law.
1. Marketing and sales expectations
DOS EVENT may use vendor-submitted business names, logos and product images to promote the event and participating brands.
DOS EVENT does not guarantee visitor numbers, sales, profit or individual promotional coverage for each vendor.
1. Data and communications
DOS EVENT may contact vendors by WhatsApp, phone or email regarding applications, bookings and event arrangements. Submitted information will be used to review applications and organise the event.
1. Event changes, postponement or cancellation
DOS EVENT will notify vendors of changes to the event date, venue or arrangements. If DOS EVENT postpones or cancels the event, arrangements for payments or booking transfers will be communicated in writing, subject to applicable law.
The vendor cancellation policy in Clause 6 applies to cancellations made by vendors.
1. Governing law and disputes
This agreement is governed by the applicable laws of the United Arab Emirates. Any dispute will be referred to the competent UAE courts in accordance with applicable jurisdiction rules.
1. Acceptance
If accepted, you will receive Stage 2 instructions. Booth selection, reservation, payment and cancellation terms apply separately in Stage 2.
