Welcome to DOS Collection. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
Use of Website
You agree to use this website for lawful purposes only
You must not misuse the website, attempt unauthorized access, or interfere with its functionality
Product Information
We make every effort to display product descriptions, images, and pricing accurately
Actual product colors or packaging may vary slightly due to lighting, screen settings, or supplier updates
DOS Collection reserves the right to modify or discontinue products without prior notice
Orders & Payments
All orders are subject to availability and confirmation
Prices listed on the website are in applicable currency and inclusive/exclusive of taxes as stated
Payments are processed securely through authorized payment gateways
Shipping & Delivery
Delivery timelines are estimates and may vary due to external factors
DOS Collection is not responsible for delays caused by courier partners or unforeseen circumstances
Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions
Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of DOS Collection
Unauthorized use, reproduction, or distribution of any content is strictly prohibited
Limitation of Liability
DOS Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website
Product usage is at the customer’s own discretion and responsibility
Privacy
Your personal information is handled in accordance with our Privacy Policy
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates
Changes to Terms
DOS Collection reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.
Contact Information
For any questions regarding these Terms & Conditions, please contact us through our official website channels.
Submitting an application does not guarantee acceptance or reserve a booth. DOS EVENT may accept or decline applications at its discretion. A booking is confirmed only after written approval from DOS EVENT and receipt of the agreed deposit or payment.
1. Eligibility and authority
Vendors must hold a valid Trade License covering their proposed products or services and obtain any required permits. The business name must match the licence. The applicant must have the legal capacity and authority to represent the business and enter into this agreement.
All submitted information, documents, photos and links must be accurate and current. False or misleading information may result in rejection or withdrawal of acceptance.
1. Approved products and services
Vendors may display and sell only the products or services approved by DOS EVENT. Any additions or changes require prior written approval. Counterfeit, prohibited or unapproved products are not permitted. DOS EVENT may request further information or samples.
1. Booth allocation and use
The booth size, location, price and included facilities will be confirmed in writing before payment. Vendors must keep displays, stock and equipment within their allocated space and keep walkways, emergency exits and neighbouring booths clear.
Booths may not be shared, transferred or sublet without prior written approval from DOS EVENT.
1. Payments
Vendors must pay the full participation fee according to the amounts and deadlines stated in their booking confirmation.
If the remaining balance is not paid on time, DOS EVENT may cancel the booking and reallocate the booth without refunding the deposit, subject to applicable law.
1. Vendor cancellation and refunds
All payments made to DOS EVENT are non-refundable if the vendor cancels their participation for any reason, subject to applicable law. No-shows, late arrival or early departure do not qualify for a refund or credit.
1. Setup, operating hours and removal
DOS EVENT will provide setup, opening, closing and removal timings before the event. Vendors must complete setup before opening and keep their booths staffed and operating throughout the announced event hours.
Early dismantling is not permitted without approval. Vendors must remove all stock, equipment and waste by the stated deadline.
1. Booth appearance and cleanliness
Booths must be clean, tidy, safe and professionally presented. Structures and equipment must be stable, well maintained and free from visible damage or unsafe elements.
Vendors must maintain cleanliness throughout the event and leave the space in its original condition. Nothing may be attached to venue walls, floors or fixtures without approval.
1. Electricity, safety and compliance
Vendors must follow applicable laws, regulations, venue rules and event safety instructions. Electrical equipment and power requirements must be declared before the event. Additional equipment or electrical connections require approval.
Gas, open flames, heating equipment, smoke-producing items and the burning of bakhoor or incense require prior written approval from DOS EVENT and the venue.
Food and beverage vendors must hold the required approvals and comply with applicable food safety requirements.
1. Vendor responsibilities
Vendors are responsible for their staff, products, pricing, sales, receipts, customer complaints and applicable taxes.
Transport, loading, unloading, staffing and any equipment or services not included in the booking are the vendor’s responsibility unless otherwise agreed in writing.
1. Belongings and damage
Vendors are responsible for securing their cash, stock, equipment and personal belongings. Any loss, theft or damage must be reported immediately to event management.
Vendors are responsible for damage caused by themselves, their staff or their equipment. Any liability of DOS EVENT or the venue remains subject to applicable law.
1. Conduct and breaches
Vendors and their staff must behave respectfully towards visitors, other vendors and event staff and respect public decency and local customs. Loud music, disruptive promotions and activities outside the booth require approval.
DOS EVENT may require corrective action where a vendor breaches these terms. Serious or repeated breaches, unsafe conduct or disruption may result in suspension or removal from the event, subject to applicable law. DOS EVENT reserves the right to pursue remedies available under applicable law.
1. Marketing and sales expectations
DOS EVENT may use vendor-submitted business names, logos and product images to promote the event and participating brands.
DOS EVENT does not guarantee visitor numbers, sales, profit or individual promotional coverage for each vendor.
1. Data and communications
DOS EVENT may contact vendors by WhatsApp, phone or email regarding applications, bookings and event arrangements. Submitted information will be used to review applications and organise the event.
1. Event changes, postponement or cancellation
DOS EVENT will notify vendors of changes to the event date, venue or arrangements. If DOS EVENT postpones or cancels the event, arrangements for payments or booking transfers will be communicated in writing, subject to applicable law.
The vendor cancellation policy in Clause 6 applies to cancellations made by vendors.
1. Governing law and disputes
This agreement is governed by the applicable laws of the United Arab Emirates. Any dispute will be referred to the competent UAE courts in accordance with applicable jurisdiction rules.
1. Acceptance
If accepted, you will receive Stage 2 instructions. Booth selection, reservation, payment and cancellation terms apply separately in Stage 2.
