At DOS Collection, customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted.

Eligibility for Returns

Due to the nature of perfumes and bakhoor products, we only accept returns under the following circumstances:

  • The product received is damaged, defective, or incorrect
  • The item is unused, unopened, and in its original packaging

Returns must be requested within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used perfumes or bakhoor
  • Products with broken seals or altered packaging
  • Items purchased during sales or promotional offers (unless damaged or incorrect)

Refund Process

Once your return request is approved and the product is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing time may take 7–14 business days, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are only offered for defective or incorrect items, subject to availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

How to Request a Return

To initiate a return or refund request, please contact our support team with:

  • Order number
  • Clear photos of the product and packaging
  • Reason for the return

Policy Updates

DOS Collection reserves the right to modify this policy at any time. Changes will be effective immediately once posted on the website.