At DOS Collection, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day

Shipping Locations

  • We currently ship across the United Arab Emirates
  • International shipping may be introduced in the future and will be updated accordingly

Delivery Time

  • Standard delivery within the UAE typically takes 2–5 business days
  • Delivery times may vary based on location, courier operations, or unforeseen circumstances

Shipping Charges

  • Shipping fees, if applicable, are calculated and displayed at checkout
  • Any promotional free-shipping offers will be clearly mentioned on the website

Cash on Delivery (COD)

  • Cash on Delivery is available for eligible locations within the UAE
  • Customers are requested to provide accurate contact details to avoid delivery delays

Failed or Delayed Deliveries

  • If delivery is unsuccessful due to incorrect address, unavailability, or refusal, re-delivery charges may apply
  • DOS Collection is not responsible for delays caused by courier partners, weather conditions, or force majeure events

Order Tracking

  • Tracking details will be shared once your order has been dispatched, where applicable

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with clear photos for prompt assistance.

Policy Changes

DOS Collection reserves the right to update this Shipping Policy at any time. Updates will be effective immediately once posted on the website.